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Privacy Policy

MreeD POTTery
Effective date: 06 Oct 2026 

1. Who we are

MreeD POTTery is a handmade stoneware and terracotta studio in Delhi, India. We run pottery sessions, workshops and courses, take private and corporate bookings, and sell handmade ware online across India.

In this policy, "we", "us" and "MreeD POTTery" mean [registered business name], located at [studio address]. "You" means anyone who visits our website, books a session, buys from us, or contacts us.

We respect your privacy and collect only what we need to run the studio well. This policy explains what we collect, why, and the choices you have.

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2. What we collect

When you book a session, workshop or course: your name, phone number, email, session date, number of participants, and any notes you share.

When you book for a group or company: the contact person's name, company name, work email, phone number and group size.

When you book for a child or teen: the parent or guardian's contact details, and the child's name and age.

When you buy from our online store: your name, delivery address, phone number, email and order details.

When you pay us: a payment confirmation and transaction reference. We do not store your card details or UPI PIN. Payments are handled by Phone pay. and Razorpay.

When you message us on WhatsApp, Instagram, email or our forms: your name, number or handle, and the content of your message.

When you join our WhatsApp broadcast list or newsletter: your number or email, and your preference to receive updates.

When you visit our website: your device and browser type, pages viewed, approximate location and referral source, collected through cookies and analytics tools.

When you visit the studio: photos or videos, only with your permission (see section 5).

We do not knowingly collect sensitive information, such as health or financial account details, beyond what you choose to tell us. If you share a relevant note, such as an allergy or a mobility need, we use it only to look after you during your session.

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3. Why we use it

  • To confirm, manage and remind you about your bookings

  • To make, fire, pack and deliver your pieces, and to message you when your piece is ready

  • To process payments and issue receipts

  • To reply to your questions

  • To send class schedules, new workshops and studio news, if you've asked to receive them

  • To improve our website, sessions and offerings

  • To meet legal, tax and accounting requirements

  • To keep our studio, website and payments safe

We use your information only for these purposes. We do not sell your personal data.

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4. Who we share it with

We share information only with those who help us run the studio, and only what they need:

  • Payment gateway: [name], to process payments

  • Courier and delivery partners: [names, if any], to deliver your order

  • Website, booking and email tools: [e.g. website host, booking tool, email service]

  • Analytics providers: [e.g. Google Analytics, Meta Pixel, if used]

  • Messaging platforms: WhatsApp and Instagram, when you contact us through them

  • Accountants, advisers or authorities, where the law requires it

These providers may process your data on our behalf and may store it on servers outside India. We choose providers carefully and expect them to protect your data.

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5. Photos and videos

We love sharing what people make. We'll always ask before posting a photo or video of you, your hands, or your piece on Instagram, our website or in marketing. Posting is optional. Saying no has no effect on your session or booking.If you've agreed and later change your mind, tell us and we'll remove the content from our channels and let you know when it's done. We can't control copies already shared or saved by others.

6. Children and teens

For participants under 18, we collect information from a parent or guardian and only with their consent. We don't ask children for personal information directly, and we don't send marketing messages to children. If you believe a child's data was shared without a guardian's consent, write to us and we'll delete it.

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7. Cookies and analytics
Our website uses cookies and similar tools to make the site work, remember your cart, and understand how people use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.


8. How long we keep it
We keep your information only as long as we need it for the purposes above, or as the law requires.

  • Booking and enquiry records: 2 years after your last booking or contact

  • Order and payment records: 5 years, as required for tax and accounting

  • Newsletter and WhatsApp list details: until you unsubscribe

  • Photos and videos you've agreed to share: until you ask us to remove them

After that, we delete or anonymise the information.


9. How we protect it
We use reasonable safeguards to protect your information, including access controls, secure payment providers, and limiting who in the studio can see your details. No system is completely secure. If a data breach affects you, we'll tell you and the relevant authority as the law requires.


10. Your rights
Under India's Digital Personal Data Protection Act, 2023, you can:

  • Ask what personal data we hold about you and how we use it

  • Ask us to correct or update it

  • Ask us to erase it, unless we need to keep it by law

  • Withdraw your consent at any time. This won't affect what we did before you withdrew.

  • Nominate someone to exercise your rights if you can't

  • Raise a complaint with us, and if you're not satisfied, with the Data Protection Board of India

To use any of these rights, write to us at the address in section 12. We'll respond within 30 working days.
Unsubscribe any time: reply STOP on WhatsApp, or use the unsubscribe link in any email.


11. Changes to this policy
We may update this policy as the studio grows or the law changes. We'll post the new version here with an updated date. If the change is significant, we'll tell you directly.

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12. Contact and grievances
For questions, requests or complaints about your data:
Grievance contact: Kanchan Singh, MreeD POTTery
Email: mreedpottery@gmail.com
Phone / WhatsApp: 7669173736
Address: West Delhi

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